Privacy Policy

Effective Date: October 10, 2026

Soulfire Medicine and Dr. Christina Velderman (“Soulfire Medicine,” “Dr. Velderman,” “we,” “us,” or “our”) respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how information may be collected, used, and shared when you visit soulfiremedicine.com or interact with Soulfire Medicine and Dr. Velderman through the website.

This Privacy Policy applies to information collected through this website. It does not replace the Notice of Privacy Practices, which describes how protected health information is handled in connection with healthcare services provided by Dr. Velderman and Soulfire Medicine.

Information We Collect

We may collect information you voluntarily provide when you:

• Contact Soulfire Medicine or Dr. Velderman through the website

• Request information

• Subscribe to communications

• Schedule or request an appointment

• Submit a form

• Communicate with us by email

• Otherwise interact with the website

Depending on how you interact with us, this information may include your name, email address, telephone number, and information contained in your message.

Health Information

Please do not submit sensitive medical or health information through general website forms or ordinary email unless Soulfire Medicine or Dr. Velderman has specifically instructed you to do so.

Information related to your healthcare treatment may be collected and maintained through designated healthcare systems and may be subject to additional privacy protections, including applicable HIPAA requirements.

If you are an established patient and need to communicate about your care, please use the secure communication or patient-management system designated by Soulfire Medicine and Dr. Velderman.

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include:

• IP address

• Browser and device information

• Pages visited

• Referring website

• Approximate geographic information

• Date and time of visits

• Website interactions and usage patterns

We use this information to understand how visitors use our website, improve website performance, maintain security, and evaluate the effectiveness of our marketing.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, understand website traffic, measure advertising performance, and improve our services.

These technologies may include services such as:

• Google Analytics

• Google Tag Manager

• Meta Pixel and related Meta advertising technologies

These services may collect information about your browser, device, website activity, and interactions with our website.

Soulfire Medicine and Dr. Velderman do not intentionally use website analytics or advertising tools to collect or transmit your medical records or other protected health information for advertising purposes.

How We Use Information

We may use information collected through the website to:

• Respond to inquiries

• Provide requested information

• Schedule or facilitate appointments

• Communicate with you

• Improve our website and services

• Understand website usage and visitor behavior

• Measure the effectiveness of advertising and marketing

• Maintain website security

• Comply with applicable legal obligations

How We Share Information

We may share information with service providers that help Soulfire Medicine and Dr. Velderman operate the website, communicate with visitors, schedule appointments, analyze website traffic, process transactions, or provide other business and technical services.

These providers may include website hosting companies, analytics providers, advertising platforms, scheduling or practice-management services, email providers, and other technology vendors.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process

• Protect our rights, property, or safety

• Protect the rights, property, or safety of others

• Detect or prevent fraud, abuse, or security issues

• Carry out healthcare, business, or administrative functions as permitted by law

Information that constitutes protected health information is handled according to applicable healthcare privacy requirements and the Soulfire Medicine Notice of Privacy Practices.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including scheduling platforms, social media platforms, educational resources, and other external websites.

Soulfire Medicine and Dr. Velderman are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing information to them.

Communications

If you voluntarily provide your email address or telephone number, Soulfire Medicine or Dr. Velderman may use it to respond to your inquiry, communicate regarding appointments or services, or provide information you have requested.

If you subscribe to marketing communications, you may unsubscribe at any time by following the instructions provided in the communication or contacting us directly.

Data Security

Soulfire Medicine and Dr. Velderman take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

This website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

If you believe a child has provided personal information to Soulfire Medicine or Dr. Velderman through the website without appropriate authorization, please contact us.

Your Privacy Choices

Depending on applicable law, you may have rights regarding personal information we maintain about you. These may include rights to request access to, correction of, or deletion of certain information.

Requests regarding protected health information are handled according to applicable healthcare privacy requirements and the Soulfire Medicine Notice of Privacy Practices.

Changes to This Privacy Policy

Soulfire Medicine and Dr. Velderman may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, we will update the Effective Date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or the website privacy practices of Soulfire Medicine and Dr. Christina Velderman, please contact:

Soulfire Medicine
Dr. Christina Velderman
549 Merrimon Ave, STE C
Asheville, NC 28804
Email: clinic@soulfiremedicine.com
Phone: (828) 585-7665

This Privacy Policy is intended to describe website privacy practices and does not replace the Soulfire Medicine Notice of Privacy Practices for protected health information.

Terms & Conditions

Effective Date: October 10, 2026

Welcome to Soulfire Medicine. These Terms & Conditions govern your use of soulfiremedicine.com and the content, information, and services made available through the website by Soulfire Medicine and Dr. Christina Velderman.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.

Website Information

The content on this website is provided for general informational and educational purposes.

Soulfire Medicine and Dr. Christina Velderman provide healthcare, wellness, educational, and related services. Information on this website is not intended to provide individualized medical advice or create a patient-provider relationship simply because you access or use the website.

Information presented on the website should not be used as a substitute for an evaluation, diagnosis, or treatment by a qualified healthcare professional.

No Medical Advice or Emergency Care

Information provided through this website is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Do not rely on information on this website to address an emergency or urgent medical situation.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

Do not use email, website forms, social media, or other general website communications for emergency or urgent medical concerns.

Appointments and Healthcare Services

Information about services, consultations, and appointments provided on this website is for general informational purposes.

Specific appointment availability, fees, cancellation requirements, payment terms, patient responsibilities, consent requirements, and other conditions applicable to healthcare services provided by Soulfire Medicine and Dr. Velderman may be provided separately during the scheduling or patient intake process.

Those service-specific terms will apply to the applicable appointment or service.

No Guarantee of Results

Individual responses to healthcare services vary.

Soulfire Medicine and Dr. Velderman do not guarantee a particular outcome, result, improvement, or response from any healthcare, wellness, educational, or related service described on the website.

Educational Content

The website may contain articles, videos, podcasts, newsletters, educational materials, and other information concerning health, wellness, Traditional Chinese Medicine, acupuncture, herbal medicine, spirituality, lifestyle, and related subjects.

Educational content is provided for general informational purposes and may not apply to your individual circumstances.

Always consider your own health circumstances and consult an appropriate healthcare professional before making decisions about your health or changing medications, supplements, diet, or treatment.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, videos, educational materials, and other original content, is owned by or licensed to Soulfire Medicine and/or Dr. Christina Velderman and is protected by applicable intellectual property laws.

You may view and use the website for your personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from Soulfire Medicine or Dr. Velderman.

Third-Party Links

This website may contain links to websites, applications, scheduling platforms, social media services, or other resources operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement of those services.

Soulfire Medicine and Dr. Velderman do not control and are not responsible for the content, availability, privacy practices, security, or terms of third-party websites.

User Communications

If you submit information through the website, you agree that the information you provide is accurate to the best of your knowledge.

Please do not submit confidential, sensitive, or protected health information through general website forms or ordinary email unless Soulfire Medicine or Dr. Velderman has specifically instructed you to do so.

Prohibited Use

You agree not to use this website:

• For any unlawful purpose

• To interfere with the operation or security of the website

• To attempt unauthorized access to the website or its systems

• To introduce malicious software or harmful code

• To impersonate another person or entity

• To misuse website content or intellectual property

Disclaimer of Warranties

The website and its content are provided on an “as is” and “as available” basis.

To the extent permitted by applicable law, Soulfire Medicine and Dr. Velderman make no warranties, express or implied, regarding the availability, accuracy, completeness, reliability, or suitability of website content for any particular purpose.

Limitation of Liability

To the fullest extent permitted by applicable law, Soulfire Medicine, Dr. Christina Velderman, and their respective owners, practitioners, employees, contractors, and service providers will not be liable for damages arising from your use of, or inability to use, this website or reliance on information provided through the website.

Nothing in these Terms & Conditions is intended to limit liability that cannot legally be limited or excluded.

Changes to These Terms

Soulfire Medicine and Dr. Velderman may modify these Terms & Conditions from time to time.

Updated terms will be posted on this page with a revised Effective Date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions to the extent permitted by law.

Governing Law

These Terms & Conditions will be governed by applicable laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Contact Us

Questions regarding these Terms & Conditions may be directed to:

Soulfire Medicine
Dr. Christina Velderman
549 Merrimon Ave, STE C
Asheville, NC 28804
Email: clinic@soulfiremedicine.com
Phone: (828) 585-7665